Last updated: September 23, 2026
J Hein Design (“we,” “us,” or “our”) explains in this Privacy Policy how information is collected and used when you visit our website, contact us, or request a project quote.
Information you provide
When you contact us or request a quote, we collect the information you choose to provide, such as your name, email address, phone number, project location, project type, message, and project photos or other attachments. We use this information to respond, understand your project, prepare estimates, communicate about services, and maintain our business records.
Please provide only information relevant to your request. Avoid sending sensitive personal information or photos of people without permission. Photos can contain embedded location or other metadata; remove it before uploading if you do not want to share it.
Information collected automatically
Our website and service providers may collect technical information such as your IP address, browser and device type, operating system, referring website, pages visited, interactions, and visit times. This information helps operate and protect the website, diagnose problems, and understand website usage.
Cookies and Google Analytics
We plan to use Google Analytics to understand how visitors find and use our website and to improve its content and performance. When enabled, Google Analytics may use cookies and similar technologies to collect information such as pages viewed, interactions, device and browser details, referral sources, and approximate location. Google processes this information to provide analytics reports. Google states that Google Analytics 4 does not log or store individual IP addresses.
Learn more about how Google uses information from sites that use its services and read Google’s Privacy Policy. You can use the Google Analytics opt-out browser add-on in supported browsers. The add-on does not prevent other website or service-provider data collection.
You can block or delete cookies through your browser settings. Doing so may affect some website features. Cookie settings generally apply to the browser and device where you make the choice.
Advertising features such as Google Signals, remarketing, and ad personalization are not enabled by default. If we enable them later, we will update this policy to explain the additional collection and use of information and provide any notices, consent options, or opt-out choices required by applicable law.
Google Search Console and Bing Webmaster Tools
We plan to use Google Search Console and Bing Webmaster Tools to monitor how our website appears in search results, review search performance, and identify indexing or technical issues. These tools provide reports such as search queries, impressions, clicks, and information about pages indexed by search engines. These reports help us understand search visibility and website performance.
Google and Microsoft process information about activity on their own services under their respective privacy policies. See Google’s Privacy Policy and the Microsoft Privacy Statement.
Contact forms and spam protection
Our contact and quote forms use a third-party form and customer relationship management service to deliver and manage inquiries. Information you submit, including attachments, is processed through that service so we can follow up with you.
Our forms use Google reCAPTCHA to help prevent spam and abuse. reCAPTCHA may process technical information about your device and interactions and use cookies for risk analysis. See Google’s Privacy Policy and Google’s Terms of Service for more information.
How information is shared
Information may be processed by providers that support our website hosting, security, forms, customer communications, and analytics, and by personnel who need it to respond to your request or provide services. We may also disclose information when required by law or reasonably necessary to protect rights, safety, or the security of our website and business.
Retention and security
How long information is retained depends on its purpose, the status of an inquiry or project, applicable recordkeeping requirements, and the settings of the services involved. You may contact us to ask about information associated with your inquiry or request its deletion, subject to applicable legal and business recordkeeping requirements.
No method of electronic transmission or storage is completely secure. Please do not use our website forms to send passwords, payment-card details, government identification numbers, or other sensitive information.
Your choices and privacy requests
You can choose not to submit a form, although we may be unable to respond to a request without necessary contact or project information. To ask about your information, request access, correction, or deletion, or stop optional communications, contact us using the details below. Depending on where you live and applicable law, you may have additional privacy rights. We may need to verify your identity before fulfilling a request.
External links and service locations
Our website links to other websites and social platforms. Their privacy practices are governed by their own policies. Our providers may process information in the United States or other countries where they operate; privacy laws may differ from those where you live.
Children’s privacy
Our website and services are intended for adults seeking design and construction services, not children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and address it.
Changes to this policy
We may update this policy as our website, services, or privacy practices change. The date above identifies the latest revision.
Contact us
For privacy questions or requests, contact J Hein Design at hello@jheindesign.com or 815-790-0793.